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FAQ's

Home FAQ's

#Frequently asked questions

Welcome to our FAQ page! Here, you'll find answers to the most common questions about our products, ordering process, shipping, returns, and more. If you can’t find what you're looking for, feel free to contact our customer support team – we're here to help!

How long does it take for home delivery?
Usually order takes 4-10days for delivery including the dispatch time. The delivery time depends on the destination location and varies accordingly.
What courier do you use for deliveries?
We use multiple courier partners for delivery your orders which Delhivery, Xpreebees, Ecomxpress, Amazon Shipping, Bluedart, etc. We choose best courier among these depending on your location.
Can I collect from a local store?
Yes, you can. You can place your order on website and collect the order directly from our offline store. This is available on the checkout page. Please be aware, in some rare cases it takes 1-2days even for store pickup service.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
What if my shipment gets delayed beyond the mentioned timeframe?
We understand how important it is to receive your order on time, and we strive to ensure timely delivery. However, in rare cases, delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or high demand. If your shipment is delayed beyond the estimated timeframe, please contact our customer support team, and we'll be happy to assist you in tracking your order and resolving the issue as quickly as possible.
Can I modify or cancel my order after it’s been placed?
Yes, you can modify or cancel your order, but only within a short window of time after it has been placed. Once your order is confirmed, we begin processing it immediately to ensure quick shipment. If you need to make changes or cancel your order, please contact our customer support team as soon as possible. If the order hasn't been processed or shipped yet, we’ll be happy to assist you with the modification or cancellation. Unfortunately, once an order has been shipped, we are unable to make changes or cancel it, but you can initiate a return once your order arrives.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
What should I do if the payment was deducted from my account but the transaction failed?
If the payment was deducted from your account but the transaction failed on our website, don’t worry. The charge should be temporarily on hold by your bank. Please contact our customer support team with your order details, and we'll investigate the issue. If necessary, a refund will be processed, typically within 3-5 business days. You can also try placing the order again.
I am not satisfied with the answered mentioned above and have some more queries.
We’re sorry to hear that you’re not satisfied with the answer provided. If you have additional questions or need further assistance, please don’t hesitate to contact our customer support team. You can reach us via email: contact@crestekids.com or Phone: +91-8081026320, and we’ll be happy to help resolve any concerns you may have. Your satisfaction is our priority!