Welcome to our FAQ page! Here, you'll find answers to the most common questions about our products, ordering process, shipping, returns, and more. If you can’t find what you're looking for, feel free to contact our customer support team – we're here to help!
We use multiple courier partners for delivery your orders which Delhivery, Xpreebees, Ecomxpress, Amazon Shipping, Bluedart, etc. We choose best courier among these depending on your location.
Yes, you can. You can place your order on website and collect the order directly from our offline store. This is available on the checkout page. Please be aware, in some rare cases it takes 1-2days even for store pickup service.
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
We understand how important it is to receive your order on time, and we strive to ensure timely delivery. However, in rare cases, delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or high demand. If your shipment is delayed beyond the estimated timeframe, please contact our customer support team, and we'll be happy to assist you in tracking your order and resolving the issue as quickly as possible.
Yes, you can modify or cancel your order, but only within a short window of time after it has been placed. Once your order is confirmed, we begin processing it immediately to ensure quick shipment. If you need to make changes or cancel your order, please contact our customer support team as soon as possible. If the order hasn't been processed or shipped yet, we’ll be happy to assist you with the modification or cancellation. Unfortunately, once an order has been shipped, we are unable to make changes or cancel it, but you can initiate a return once your order arrives.
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
If the payment was deducted from your account but the transaction failed on our website, don’t worry. The charge should be temporarily on hold by your bank. Please contact our customer support team with your order details, and we'll investigate the issue. If necessary, a refund will be processed, typically within 3-5 business days. You can also try placing the order again.
We’re sorry to hear that you’re not satisfied with the answer provided. If you have additional questions or need further assistance, please don’t hesitate to contact our customer support team. You can reach us via email: contact@crestekids.com or Phone: +91-8081026320, and we’ll be happy to help resolve any concerns you may have. Your satisfaction is our priority!