Shipping policy

Domestic Shipping :

We offer to ship anywhere in India.
We take utmost care in the shipping of your products. But to make all procedures smooth and easy, please allow us 1-3 working days for your order to be dispatched. Normally orders placed before 12 pm on a business day aim to ship the same day, providing card security checks are complete, the payment received, and stock availability is confirmed. Orders placed after 12 pm will be shipped the very next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or the next working day. During busy times, such as holiday periods, there could be a long processing time and shipping delays, so please bear with us.
Since we do not use Speed Post services, the orders cannot be shipped to PO boxes or military addresses until there is a particular courier service that can reach there. Rural domestic addresses require one or more additional days to deliver.

Creste DIY Private Limited uses all leading courier companies to ship your products. Generally, the time taken to deliver any product anywhere in India is estimated as  48 hrs to 72 hrs ( it may differ during difficult times). However, if the product is bulky, the parcel will be shipped by surface (by road), taking 7 -10 days to reach until requested by the customer for urgent delivery or by air. But if there is any unseen or unexpected problem then the parcel either shipped by air or by surface might be delayed. Unexpected problems could be anything like : 

• Unable to reach the customer.
• Customer’s phone number not working/ not reachable.
• Any strike in the city or a courier company.
• Any natural calamities like earthquake, flood, drought, etc.
•  Any raid by any government department.
•  Any mishappening during transit.

Delivery Timelines :

Once dispatched orders shall be delivered between 3 to 7 Working days. Customers can write or contact us to flag issue if not delivered in this timeline. 

International Shipping:

We offer to ship internationally.

For any International Shipment, please allow us 3 to 5 days as the processing time. The shipping charges and transit time will vary for any international shipment as it solely depends on the location and the courier company used. Though we use DHL / FedEx / Bluedart / Aramex / TNT, we can not guarantee any time frame for delivery as custom clearance is also included. We try to deliver the product within 5-7 working days with our best efforts, but we can not guarantee the same. 

For some shipments delivered outside India, the importing country may charge an import duty/VAT on top of the item’s price. These charges are beyond our control and can’t be reimbursed in any case.

International customers are responsible for any import or customs fees charged by your government. We cannot predict which shipments will be assessed for these fees or the amount of the fee that may be charged.

About Customs, Duties & Taxes:

When ordering from www.crestekids.com, you’re responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of records and must comply with all laws and regulations of the destination country. Orders shipped outside of India may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees levied once a shipment reaches the recipient’s country. The recipient must bear additional charges for customs clearance; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country. If customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Tracking: 

After any parcel is dispatched, you will get an email containing the details related to your parcel tracking. You can also login into your website account to locate your order tracking. In case you have any questions, please email us at contact@crestekids.com.

Cancellation of Order

If we receive a cancellation e-mail and until that time the order has already been “processed” by us, the order cannot be cancelled. Creste DIY Private Limited has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Creste DIY Private Limited and accepts Creste DIY Private Limited’s decision regarding the cancellation.

Request for cancellations of orders once placed on www.crestekids.com shall not be entertained. If we have to accept any cancellation, there would be a charge of 15% of the total amount (excluding shipping amount) of the order as restocking fees. However, after placing an order, the customer can only cancel the order if the order state is showing as “pending” under Order History (except in case of weekends, holidays, or any unforeseen condition). Cancellations have to be made within (maximum) 2-3 hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by email/phone giving your Order Number.

If the order is shipped and still needs to be cancelled, it will have restocking and handling fees of 25% of the total order value and the shipping charges.

Packaging Issues :

At Creste DIY Private Limited we make sure that all the goods ordered by you should reach to you in the best condition but since we are dealing in products which are imported and have to travel for days/weeks/months to reach us so there is a slight possibility of any packaging being damaged. But having said that, we ensure that the product performance never goes down because of the same and the main product completely remains intact. At times, the product might have a little tampered with packaging that we originally received in the same condition. Kindly be assured that you will never have to regret your purchase from us.

Creste DIY Private Limited only deals in brand new and the latest batch of the products, so kindly be ensured of the quality of the product.

Note: 99% of our products do not have any expiry date.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions, and safety warnings may not be in destination country languages; the products may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country standards. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Creste DIY Private Limited, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We want our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Also, we may provide certain orders, shipments, and product information, such as titles, to our international carriers. The carriers may communicate such information to customs and/or postal authorities to facilitate customs clearance and comply with local laws.

Review our Refund and Returns Policy

Need help?

Contact us at contact@crestekids.com for related questions.